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Author Topic: It just ain't right  (Read 9262 times)
krista
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« on: March 24, 2017, 09:54:46 AM »

One of our suppliers stole our ExactFit product line.  Embarrassed  Tongue  boo

They didn't even change the artwork...




That "BDL" company is Belt Drives Limited in Anaheim, CA. They were our sales people who handled distributing our belts from BesTorq, the manufacturer/importer in Nebraska. BDL, however, also has belts made for them in China. Probably in the same plant ours are made -- with the same molds that were custom built for our ExactFit timing belt products. As BDL were our account handler, they asked for the PDF files of the artwork for our ExactFit belts. BDL are the people who import the drive belts for Harley Davidsons as sold by Drag Specialties.

So, yeah, BDL was "let's get your belts in Parts Unlimited! We'll license it and send you royalties." ... that was just before they stopped filling our orders. And that's what caused the drought. They didn't tell us how they were not keeping up with our supply -- so we'd be 9 weeks behind.

F*kcing grrr.  Shots

Good thing we bought a rotational molding machine because it looks like we're on our way out of Ducati parts.
« Last Edit: March 24, 2017, 01:39:16 PM by ducpainter » Logged

Krista Kelley ... autist formerly known as chris
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« Reply #1 on: March 24, 2017, 10:02:53 AM »

 Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry boo boo boo boo boo boo boo boo boo boo boo boo bang head bang head bang head bang head bang head bang head bang head bang head bang head bang head bang head bang head
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« Reply #2 on: March 24, 2017, 12:35:12 PM »

One of our suppliers stole our ExactFit product line.  Embarrassed  Tongue  boo

They didn't even change the artwork...




That "BDL" company is Belt Drives Limited in Anaheim, CA. They were our sales people who handled distributing our belts from BesTorq, the manufacturer/importer in Nebraska. BDL, however, also has belts made for them in China. Probably in the same plant ours are made -- with the same molds that were custom built for our ExactFit timing belt products. As BDL were our account handler, they asked for the PDF files of the artwork for our ExactFit belts. BDL are the people who import the drive belts for Harley Davidsons as sold by Drag Specialties.

So, yeah, BDL was "let's get your belts in Parts Unlimited! We'll license it and send you royalties." ... that was just before they stopped filling our orders. And that's what caused the drought. They didn't tell us how they were not keeping up with our supply -- so we'd be 9 weeks behind.

F*kcing grrr.  Shots

Good thing we bought a rotational molding machine because it looks like we're on our way out of Ducati parts.
Any recourse other than packing it in and moving in a different direction?
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krista
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« Reply #3 on: March 24, 2017, 12:51:43 PM »

There is no true recourse. I'm hoping everyone yells at Parts Unlimited and they at least switch to buying from us. This is a clear example of big business screwing over the little guy. I've worked 20 years and the belts were supposed to pay off our debt and hopefully fund my retirement as we transfer Cycleworks over to the kids -- in the next 15 or 20 years.

Parts Unlimited has MSRP higher than ours, so that will help us to continue sales with our established customer base and distributor network. P-U is on Facebook, @PartsUnlimited

For 20 years, I've built my reputation and business on taking care of y'all. And many many times, I've seen the forums kick it in to gear to save us in the little things. This is a big thing, we'll need big help.

Thanks,
Chris
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Krista Kelley ... autist formerly known as chris
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« Reply #4 on: March 24, 2017, 01:05:04 PM »

Hearing this saddens angers me Chris!  Just ain't right.
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ducpainter
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« Reply #5 on: March 24, 2017, 01:34:57 PM »

Chris...I'm going to split these posts and move them to the general forum. It will get more attention there than buried in here. I'll also tell everyone I know to not buy the belts from PU.

I sincerely hope it works out for you. You always have done your best for this, and the entire Duc community.
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"Once you accept that a child on the autistic spectrum experiences the world in
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    Ask a mother who gave birth to a stillborn.
"Don't piss off old people The older we get, the less 'Life in Prison' is a deterrent.”


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« Reply #6 on: March 24, 2017, 02:02:05 PM »

This is not good news.
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« Reply #7 on: March 24, 2017, 02:29:30 PM »

Will do what we can to support you in this Chris. Dirty make the beast with two backsen business.
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« Reply #8 on: March 24, 2017, 02:36:43 PM »

Absolutely ridiculous!  Angry  Just shared the post on Facebook, tagging PU.
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« Reply #9 on: March 24, 2017, 03:08:19 PM »

Low down, dirty, stinking thieves!
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« Reply #10 on: March 24, 2017, 03:16:38 PM »

I will continue to buy mine directly from Ca-Cycleworks.
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Spike Cornelius
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« Reply #11 on: March 24, 2017, 04:09:15 PM »

What's the backlog on 696 belts?
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EEL
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« Reply #12 on: March 24, 2017, 06:51:15 PM »

Chris,

I just installed a set yesterday on my M1100 evo. From my email records, I've been a repeat customer since 2004. You're not going to lose me any time soon!
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« Reply #13 on: March 24, 2017, 09:20:31 PM »

How can we (as consumers) help you run a profitable business (I like you... personally, despite internet nonsense and lack of personal interactton).
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« Reply #14 on: March 25, 2017, 06:54:14 AM »

Desert Desmo isn't going anywhere else for belts (or other parts).  waytogo
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